GovernanceGS-2
24 December 2025National Consumer Day 2025 and Digital Justice
Syllabus: Access to Justice and Consumer Rights
Ministry of Consumer Affairs, Food & Public Distribution
Why in news?
National Consumer Day 2025 highlighted the role of digital justice in ensuring efficient and speedy disposal of consumer grievances.
⚛️Static Concepts
E-GovernanceJudicial ReformsConsumer Protection
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Prelims-Oriented Points
- National Consumer Day is observed on 24 December.
- Theme: Efficient and Speedy Disposal through Digital Justice.
- Consumer Protection Act, 2019 provides the statutory framework.
- AI-enabled National Consumer Helpline supports grievance redressal.
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Examiner's Trap: Digital justice supplements but does not eliminate the need for traditional consumer courts.
Quick Data Points
Consumer Protection Act: 2019
Mains Value Addition
GS-2: Access to justice and digital governance.- Technology reduces pendency and improves access to justice.
- Pre-litigation mechanisms lower the burden on formal courts.
- Digital systems must address inclusiveness and digital divide concerns.
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